Frequently asked
questions
Everything you need to know about joining Muse Mail Club, receiving your monthly editions, and managing your subscription.
1. muse Mail Club
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Each month, you’ll receive a thoughtfully assembled envelope featuring:
A 5×7 art print featuring original work by that month’s Featured Creative.
A sticker or sticker sheet designed by the Featured Creative.
A letter from Muse and a note introducing the Featured Creative and their work.
A connection card with thoughtful prompts or simple activities to encourage creativity, reflection, and connection.
The artwork is delivered as a printed reproduction, rather than a one-of-a-kind original.
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No experience or special skills needed. Muse Mail Club is for anyone who enjoys discovering art, receiving something thoughtful in the mail, or making more room for connection.
Explore the prompts on your own or share them with a friend, partner, family member, or someone you’re getting to know.
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Muse Collaborative exists to strengthen social connection through creativity. We created Muse Mail Club to bring that mission into everyday life.
Each edition supports a featured creative and gives subscribers something tangible to enjoy, reflect on, and share. Our hope is that opening your envelope becomes a small monthly ritual that sparks creativity, starts a conversation, or brings you closer to someone in your life.
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Yes. Each edition features a different Featured Creative, introducing you to a range of styles, stories, and perspectives throughout the year.
We pay each Featured Creative for their contribution and introduce their work to the Muse community. Your subscription helps us compensate creatives and continue making these monthly editions possible.
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We’d love to learn more about you and your art! Each month, Muse Mail Club partners with a Featured Creative to bring creativity and connection to your mailbox. Complete our Featured Creative Interest Form to share your work and be considered for a future edition. We’ll reach out if there’s a good fit for an upcoming collaboration.
2. plans & Billing
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Choose the plan that works best for you:
Monthly: $15, billed each month.
6-Month: $85, paid upfront for six monthly editions. Save $5 compared with paying monthly.
Annual: $165, paid upfront for 12 monthly editions. Save $15 compared with paying monthly.
Every plan includes the same monthly edition and standard U.S. mailing. Prices are in U.S. dollars.
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You pay for the full term upfront, and we send you one edition each month. Your editions arrive monthly, rather than all at once.
The six-month plan includes six monthly editions, and the annual plan includes 12 monthly editions. These are prepaid plans, rather than monthly installment plans.
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Standard subscriptions renew automatically according to the plan you select:
Monthly: $15 each month.
6-Month: $85 every six months.
Annual: $165 every 12 months.
Review the payment details at checkout and visit your subscriber account to see your next billing date. Cancel before that date to prevent another renewal charge.
For gift subscriptions, the duration and renewal terms depend on the options selected at checkout.
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Yes. Choose the monthly plan and cancel through your subscriber account before your next billing date.
You’ll still receive the edition you’ve paid for, and your subscription will not renew.
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Log in to your subscriber account to update the payment method associated with your subscription.
Make any changes before your next billing date. If you need help with a payment or charge, submit a request through our support page.
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Check your payment details in your subscriber account and update them if needed.
If you’re unsure whether the payment went through or whether your next edition is scheduled, submit a request through our support page. We’ll help you check before you place another order.
3. Joining & Delivery
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Subscribe by 11:59 p.m. Eastern Time on the last day of the month to receive the following month’s edition.
For example, subscribe by January 31 to receive February’s edition. Subscribe during February to receive March’s edition.
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We mail around the 10th of each month. That is the mailing date, rather than a guaranteed arrival date.
Please allow up to 14 calendar days after mailing for delivery. Timing can vary depending on your location, holidays, and postal delays.
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Muse Mail Club is currently available to U.S. mailing addresses only. Standard U.S. mailing is included in every plan.
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Our editions travel by standard letter mail, so tracking is not included. This helps us keep the subscription affordable and bring a little more creativity to your mailbox.
If your edition hasn’t arrived after 14 calendar days from mailing, please submit a request through our support page.
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First, check that your subscription was scheduled to receive that month’s edition and confirm the mailing address in your subscriber account.
If 14 calendar days have passed since mailing, submit a request through our support page. Include the edition you’re missing, and we’ll work with you to resolve the issue.
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Please submit a request through our support page, describe what happened, and include a photo if possible.
You don’t need to wait 14 days to report a damaged or incomplete edition. We’ll review the details and work with you to resolve the issue.
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Update the mailing address associated with your subscription in your subscriber account, then submit a request through our support page.
If an edition has already been prepared or mailed, an account update may not change its destination. We’ll check its status and help you understand the available options.
4. Gifting
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Absolutely. Select the gift option at checkout, choose your plan and gift duration, and enter the recipient’s information. We’ll send their editions directly to their mailbox.
Review the gift duration, payment schedule, and total at checkout before completing your purchase. Every gift includes standard U.S. mailing and follows our usual signup cutoff and mailing schedule.
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Fixed-duration gifts end automatically after the selected term. If an ongoing gift option is available and selected, it renews according to the chosen plan until canceled.
Your gift’s duration and renewal terms are shown at checkout. After a fixed-duration gift ends, the recipient can purchase their own subscription if they’d like to continue.
5. your account
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Visit the subscriber account login page and use the email address associated with your purchase.
Your account is where you can manage your subscription, review billing information, and update your details.
If you can’t sign in, check that you’re using the correct email address and use the password-reset option if needed. If you still need help, submit a request through our support page.
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Log in to your subscriber account and update the mailing address associated with the subscription you want to change.
Please make changes by 11:59 p.m. Eastern Time on the last day of the month for the following month’s edition.
If you’re updating your address after that deadline, or have prepaid editions already scheduled, submit a request through our support page so we can check that your next envelope is headed to the right place.
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Yes. You can switch between monthly, six-month, and annual plans through your subscriber account. Your new plan takes effect at your next renewal.
Changing plans does not refund or replace the remaining editions in a term you’ve already paid for. Every plan includes the same monthly edition.
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Yes. Visit your subscriber account to review the available pause options and select a resume date. Make changes before your next billing date.
If you have prepaid editions remaining, submit a request through our support page before pausing so we can explain how it will affect your scheduled editions and renewal date.
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Yes. You can cancel through your subscriber account at any time. Complete your cancellation before your next billing date to prevent another renewal charge.
Canceling stops future renewals. Any editions you’ve already paid for will continue to be mailed, including the remaining editions in a six-month or annual plan.
If you need help canceling, submit a request through our support page.
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Cancellations and changes of mind are non-refundable, including unused portions of six-month and annual plans. Canceling stops future renewals, and you’ll continue receiving any editions you’ve already paid for.
We can correct billing errors and issue a refund if we’re unable to fulfill a paid edition.
If your mail is missing, damaged, or incomplete, please submit a request through our support page so we can work with you to resolve it.
Still need help?
Submit a request through our support page so we can gather the details we need to assist you.